Digtial Inclusion for Homeless People and Homeless Service Providers: An analysis of benefits, challenges, and solutions

Digital inclusion and specifically the access to information and communication technology for homeless people has always been a relevant issue for FEANTSA members. In recent times where a global health crisis has meant a transformation of most public (as well as private) services across the EU to an online format, this topic becomes even more pertinent for the membership of FEANTSA. This is adding to already existing concerns that digitalisation processes are leading to further exclusion of homeless individuals. At the same time, we see some new opportunities to work towards social inclusion with homeless people using digital tools and some emerging good practices.